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Limassol
Job Description
Our client is a company providing FX trading to clients around the world. They have a dynamic team that is currently growing. They are looking for a German speaker for the role of the Customer Support Agent. The successful candidate will be Native or Fluent in German and will ideally have experience in a similar role.
Job Responsibilities
- Dealing directly with clients inquiries via live chat, email and telephone
- Assisting with the process of obtaining client documentation
- Handling calls and incoming requests from clients
- Coordinating with the sales team and other relevant departments to properly and effectively assist clients
- Informing the clients about the company's KYX procedures
Requirements
- Fluent in German & English - written & verbal
- Customer service oriented
- Excellent communication skills - written & verbal
Desirable:
- Previous experience in the Forex industry
- Prior experience in a similar position
- Knowledge of MT4 platform
- IT literate preferably Microsoft Office
Remuneration Package:
- An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.
Additional Benefits & Perks:
- Opportunity for self-development and career advancement
- Rewards based on overall performance
- Working within multicultural, friendly and highly motivating environment