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Limassol
We are a tech product company, and we are developing innovative business solutions. We are focused on the end-to-end development of ambitious products. Managing all stages of the software development lifecycle we strive to develop high-quality in-house products from scratch.
We are now expanding our team and we are looking for an IT Help Desk to join us!
Join our profitable company in growth! Great opportunity to join our professional team.
Great opportunity to grow in the Company professionally and personally.
MAIN DUTIES AND RESPONSIBILITIES
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Assist users with internal and mainstream applications including Microsoft Office.
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware.
- Remotely accessing hardware or software for clients to make changes and fix problems.
- Maintenance of computer equipment, including networks, database and web.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Train incoming staff.
- Assist with other departments projects.
- BSc/BA in IT, Computer Science, or relevant field
- Proficiency in English
- Previous experience 1-2 years in a similar role.
- Good understanding of computer systems, mobile devices, and other tech products
- Strong organizational and Analytical skills.
- Excellent Communication skills.
- Ability to work as part of a team.
Please send you CV to hr@formica.technology and become a part of our team!